• TELCO ORDER MANAGEMENT PM

    Job Locations US-TX-San Antonio
    Job ID
    2018-1142
    Category
    Information Technology
    Type
    Direct
  • Responsibilities

    • Serve as the main point of contact (POC) for customer network/telecom orders.
    • Provide expertise to the customer regarding voice and data telecom infrastructure including routers, switches, IP PBXs and SBCs.
    • Track and report on circuit orders.
    • Coordinate circuit installations including demarcation extensions as required.
    • Coordinate with the team performing routing changes.
    • Build detailed project plans and assist in their implementation. 
    • Interact with the network support organization and the sales organization.
    • Interact with peers and management on a daily basis.
    • Provide project reporting.
    • Interface with company and other suppliers to retrieve circuit completion statistics, installation schedules and project completion statistics.
    • Compile and present retrieved information to customer by hosting regularly scheduled calls.
    • Interface with other PMs.
    • Support escalations to additional levels of management.
    • Maintain a strong working relationship with customer.
    • Maintain an overall understanding of the services being provided.
    • Act as customer advocate.
    • Perform additional roles as defined by customer.

    Qualifications

    • Ten (10) or more years of experience in telecom.
    • Cisco CCNA or equivalent.
    • Security expertise related to telecom and IT networks.
    • Ability to manage large-scale, multiple site/technology projects.
    • Ability to interact in a professional manner with customers and other management team members.
    • Strong PC, verbal and presentation skills.
    • Familiarity with Microsoft Office tools.
    • Ability to manage technical complexity.
    • Ability to manage standard or customized services which may involve negotiation.
    • Ability to work with and manage related vendors/subcontractors.
    • Currently local to San Antonio area.
    • Eligible to work for any U.S. employer without requiring sponsorship.

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