Columbia Advisory Group

  • Jr. Desktop Support

    Job Locations US-TX-Farmers Branch
    Job ID
    2018-1160
    Category
    Information Technology
    Type
    Direct
  • Overview

    Desktop Support / Jr. Admin

     

    Immediate need for Desktop Support Engineer to provide Level 1 to Level 3 Support.  Candidates should be team players with the ability to manage assignments independently. Will troubleshoot software and hardware failures and identify network problems when they relate to personal (desktop or laptop) computers, printers or other devices.  Will also support some networking and system administration projects.

     

    Responsibilities

    • Respond to tickets, telephone calls, e-mail, and personnel requests for support
    • Handle / resolve basic and advanced issues
    • Consult with higher level technical engineers as needed on unresolved issues
    • Install, configure, and support desktops, laptops, virtual workstations, printers, mobile phones, and miscellaneous devices
    • Install and maintain surveillance camera systems
    • Support 3rd party applications / systems
    • Manage multiple priorities and follow through on projects to completion
    • Participate in after-hours upgrades, troubleshooting, and/or on-call availability as needed.

    Qualifications

    • 3 –7 years of prior IT experience
    • Proven background in providing great customer service
    • Experience working with Windows Desktop XP – 10
    • Some light network configuration, monitoring, and troubleshooting experience (VLAN, firewall, switches, cabling)
    • Technology asset management
    • Experience with surveillance equipment / cameras a plus
    • Manage and support endpoint security, such as Trend Micro (Secure messages on mobile devices with solutions such as SafeChain a plus) 
    • Application support and administration (email/document repository…)
    • Relevant Certifications are a plus
    • Travel – could be occasional travel
    • Must be able to lift/move 50lbs

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